Listen to the audio and answer the questions

1. What is one service NOT included in the special price at the beauty salon?
1. a hair wash
2. a manicure, or nail trim
3. a massage
2. What does the customer do for a living?
1. He's an attorney.
2. He works in the health care industry.
3. He's employed as a town planner.
3. What is one problem that happens to the customer?
1. The beautician gets shampoo in his eyes.
2. The beautician accidently cuts the man's ear.
3. The treatment causes the man's hair to fall out.
4. The customer went to this beauty salon to improve his appearance for:
1. a business convention in town
2. a social event with clients
3. an interview for new employment
5. Why can't the customer complain directly to the manager?
1. The manager is dealing with another customer.
2. The manager is taking time off from work.
3. The manager is out to lunch.